HiX

On-Demand I.T Service Management

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Overview

We built HiX to replace slow, manual IT processes with a smooth, digital support experience. The platform is easy for business users to use and powerful enough for IT teams to manage every step from raising a request to closing it.

What we did:

Smart ticket handling: AI automatically understands the issue and routes it to the right technician.
Clear visibility: Real-time dashboards show ticket status, response times, and SLA performance.
Complete transparency: Users can view pricing, service history, and updates across both web and mobile.

In a space crowded with complex and overloaded IT tools, HiX stands out by being clear, efficient, and instantly understandable so teams can focus on solving problems, not navigating systems.

Challenge

Most organizations still rely on emails, spreadsheets, and disconnected tools for IT support. This leads to poor visibility, unclear ownership, missed SLAs, and frustrated users especially as teams scale.

Challenge

Solution

HiX unifies IT support into a single, easy-to-use platform. With smart ticketing, real-time tracking, mobile apps, and automated alerts, every issue is clearly assigned, tracked, and resolved without chaos.

Solution

Seamless Integrations

Zabbix – Automatic ticket creation from infrastructure alerts
Keycloak – Secure enterprise single sign-on
AWS S3 & SES – Scalable storage and notifications
Razorpay – Billing and subscription management
Google & Apple OAuth – Simple and secure user login

Our Technologies

Machine Learning

Feature

01 Smart Ticketing

AI understands issues and automatically routes them to the right technician no manual triage.

01 Smart Ticketing

AI understands issues and automatically routes them to the right technician no manual triage.

01 Smart Ticketing

AI understands issues and automatically routes them to the right technician no manual triage.

02 SLA Monitoring

Built-in SLA tracking with automatic alerts and escalations.

02 SLA Monitoring

Built-in SLA tracking with automatic alerts and escalations.

02 SLA Monitoring

Built-in SLA tracking with automatic alerts and escalations.

03 Real-Time Visibility

Live status updates across web and mobile keep users and IT teams aligned.

03 Real-Time Visibility

Live status updates across web and mobile keep users and IT teams aligned.

03 Real-Time Visibility

Live status updates across web and mobile keep users and IT teams aligned.

04 Asset Management

Track hardware, software, and network assets with warranties and maintenance schedules.

04 Asset Management

Track hardware, software, and network assets with warranties and maintenance schedules.

04 Asset Management

Track hardware, software, and network assets with warranties and maintenance schedules.

05 Mobile Apps

Native iOS and Android apps for raising tickets, chatting with support, and tracking progress.

05 Mobile Apps

Native iOS and Android apps for raising tickets, chatting with support, and tracking progress.

05 Mobile Apps

Native iOS and Android apps for raising tickets, chatting with support, and tracking progress.

06 Instant Notifications

Push, email, and in-app alerts the moment something changes.

06 Instant Notifications

Push, email, and in-app alerts the moment something changes.

06 Instant Notifications

Push, email, and in-app alerts the moment something changes.

Impact

4.8 / 5

User satisfaction score

4.8 / 5

User satisfaction score

4.8 / 5

User satisfaction score

High

Mean Time to Recovery (MTTR)

High

Mean Time to Recovery (MTTR)

High

Mean Time to Recovery (MTTR)

99.99%

Uptime

99.99%

Uptime

99.99%

Uptime

HiX is built with a modern, enterprise grade architecture and elite delivery practices that allow the platform to scale reliably while shipping fast. From development to production, every part of the system is designed for performance, stability, and continuous improvement.

833+ production releases proving continuous delivery at scale
240+ API endpoints supporting complex enterprise workflows
Multi-tenant architecture with complete client data isolation
Real-time sync & event-driven design for high performance systems
Automated testing and deployments to ship fast without breaking stability

To support rapid innovation without disruption, HiX follows strong delivery practices:

Frequent deployments with minimal operational risk
Changes live in under 1 hour from code to production
Low failure rates through rigorous quality checks
Fast recovery when issues occur

Together, this ensures high availability, faster releases, and a platform that keeps improving without slowing teams down.